Zenova Privacy Policy
Last Updated: February 13, 2026
Zenova values your privacy. This Privacy Policy explains how Zenova Health & Wellness Inc. ("Zenova," "we," "us," or "our") collects, uses, stores, and protects your information when you use the Zenova mobile application, website, and related services (collectively, the "Service").
By using Zenova, you agree to the practices described in this Privacy Policy.
1. Who We Are
Zenova is operated by Zenova Health & Wellness Inc., a federally incorporated Canadian company.
Contact: legal@zenovahealth.com
2. Information We Collect
We collect only what is necessary to operate Zenova safely and effectively.
a. Account Information
When you create an account, we may collect your email address, authentication method (Sign in with Apple or email), and basic account identifiers. We do not require real names.
b. User Content
When you interact with Zenova, we collect the information you choose to share, including messages, prompts, reflections, thoughts, or emotional content. This information may be sensitive in nature and is treated accordingly.
c. Usage & Technical Information
We may collect limited technical data such as device type, operating system, app usage statistics, crash logs, and performance data to improve stability, security, and user experience.
3. How We Use Your Information
We use your information only to provide and operate the Service, generate AI responses, maintain safety and performance, enforce our Terms of Service, improve features, and comply with legal obligations. We do not sell your personal data.
4. AI Processing & Data Handling
Zenova uses artificial intelligence to generate responses. Your messages are processed by AI systems to provide the Service and may be temporarily stored or analyzed to improve accuracy, safety, and performance. We do not use personal conversations for advertising.
5. Sharing of Information
We share information only when necessary, such as with service providers who help operate Zenova or with legal authorities when required by law. All providers are required to protect your data. We do not share your information with advertisers.
6. Data Storage & Security
We take reasonable and appropriate measures to protect your information, including secure servers, encrypted connections, access controls, and internal safeguards. No system is completely secure, but we continuously work to improve our protections.
7. Data Retention
We retain your information only as long as necessary to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data at any time.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, or withdraw consent regarding your personal information. To exercise these rights, contact legal@zenovahealth.com.
9. Children’s Privacy
Zenova is intended for users 18 years of age or older. Users under 18 may only use Zenova with verifiable parental or legal guardian consent. We do not knowingly collect data from minors without proper consent.
10. International Users
Zenova is based in Canada. If you access the Service from outside Canada, you acknowledge that your information may be processed in Canada or other jurisdictions where our providers operate.
11. Third-Party Services
Zenova may integrate with third-party services such as Apple authentication. Their privacy practices are governed by their own policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date will be revised, and material changes may be communicated through the app or website. Continued use of Zenova constitutes acceptance of the updated policy.